Freight & Shipping
Shipping Charges and fees
The shipping charges are calculated with certain criteria in mind dimensions, weight, freight class, and zip code are the main criteria for us to determine freight costs. Our freight calculator compiles data from multiple freight carriers to determine the lowest possible rates available to your location including our volume discount. Keep in mind our freight calculations are estimates and there is a possibility that the actual freight cost may vary.
Free Freight Items:
ATR offers free freight on select items, which is indicated on each product. These offers apply only to the continental states and include just basic delivery charges. Expedited shipping or shipping to Alaska, Hawaii or areas outside of the US will not qualify for the free shipping promotion and additional charges will be incurred.
Items with Standard Delivery:
All standard delivery items are curbside delivery only, unless contrarily specified. This means that the delivery driver will only deliver the purchased items to the nearest property to the entrance. If you do not have a "semi height" receiving dock, a forklift, or equipment capable of SAFELY receiving your merchandise than you must request our Lift Gate Delivery service at the time of purchase. Lift gate fees are not included in free shipping promotions and require an added cost.
Lift Gate Delivery Explanation and fees:
This service is readily available for an additional cost and can be added to the quote based on your requirement. A” lift gate” will lower the merchandise from the truck to the ground, and you then will be responsible for said merchandise once it is lowered to the ground.
For an additional cost, our freight providers can deliver at a specific time. Contact us at firstname.lastname@example.org for more information.
Call Ahead Delivery:
For an added sum, our freight services can call you in advance to coordinate exact delivery times. Feel free to contact us at email@example.com for more information.
For an added cost, we can have our freight partners deliver to Residential or Limited access areas. It is up to the purchaser to specify that the shipping address is residential or limited access. In the case that the shipping information provided to be incorrect, ATR reserves the right to back charge the buyer once we receive the delivery charges.
Upon receiving the freight shipments, you, the customer, are responsible to follow the specified instructions below before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the driver. We will not be held liable for orders that are not properly inspected per our instructions at the time of delivery. If you signed for it then the damage is your responsibility to figure out.
Standard delivery, that does not require lift gate services, also know referred to as “Curbside Delivery”, involves the delivery driver pulling the truck to the curb of your business. You will be required to remove the merchandise from the truck yourself. The driver is not expected to remove the item(s) from the truck or to bring the item inside. If there is no loading dock, or the item is excessively heavy or bulky, we recommend assistance when moving the item. It is highly recommended that you weigh the need of our lift gate service prior to delivery.
Lift Gate Delivery
If our Lift Gate Delivery service has been purchased, the driver will only be required to lower the merchandise to the ground for you. The driver will not be required to take the item(s) off of the truck or to move the item(s) inside for you. In the event that a lift gate is not present on the truck, please contact ATR immediately by calling our sales department at (419)616-5209. In the case that Lift Gate Delivery has not been purchased, than you (the customer) will be required to remove the item from the truck.
First things first, all items and packaging should be thoroughly inspected to ensure all pieces, parts, and quantities ordered have been received. If shortages occur, it is your responsibility to make not of any and all shortages on the Bill of Lading, in the physical presence of the Freight Delivery Driver.
Your Responsibilities as the “Buyer”.
At the time of delivery you are responsible for the inspection of all pieces, parts, packaging, etc. It is your right as the purchaser to take as much time as you need to properly inspect, uncrate, un-package, and open and merchandise that you have purchased. If you should choose to wait to inspect, un-package, uncrate, or open item(s) until after the driver has left, than you the customer are assuming responsibility for any and all damage to the products, whether the damages are obvious or concealed.
After removing the packaging/crating, you should inspect all panels for scratches, dents, and dings, pay particular attention to the corners. Check any exposed operating equipment i.e. pipes, tubes, coils, etc. closely for possible damage. Be sure to check to ensure all glass is intact, and undamaged. If you encounter any problems please contact ATR immediately at (419)616-5209, our sales team will be happy to assist you.
In the Event of Damage
If Damage occurs to your order.
In the case that damage has occurred to your merchandise be sure to write a detailed report of the damage onto the Delivery Receipt/Bill of Lading in the physical presence of the delivery driver. This is critical to determining the exact location, nature, and possible cause of the damage. We recommend that photos be taken of all damage to the equipment, packaging, etc. to prepare for an inspection of damage by the freight carrier. In the instance of damage you DO NOT want to throw away any of the original packaging, that includes inner and outer packaging.
Hidden (Concealed) Damage.
Damage is not always obvious. There are instances where the outer packaging is fully intact, but when the package is removed, damage is found. This “hidden” damage is called Concealed Damage. This is why we recommend inspecting the items before signing for them, because if the driver leaves before the damage is discovered, than the freight carrier has no evidence that the damage occurred while the item in question was in their possession. As stated in the paragraph above, if you find any damage to your merchandise, DO NOT throw away ANY of the original packaging. An immediate request for inspection by the freight company as well as a written request should be made. Immediate action (reporting) is critical.
Signed DR/BOLs without Damage Notation.
Signing the Delivery Receipt/Bill of Lading, is acknowledging that your products have been received in working, acceptable condition. In this event, no possible freight claims can be filed; there will also be no reimbursement of freight charges, order costs, nor any other charges which you may incur from ATR. Upon signing the BOL, you are accepting ownership of the products and stating that they have been received in acceptable condition.
It is REQUIRED that you contact ATR.
We require that you contact our Sales Department immediately, while the driver is present, with any damages or damage claims. They will give you detailed instructions as to how to proceed with your filing your claim. If applicable, our Sales team will assist you in ordering replacement pieces (i.e. panels, doors, hinges, etc.) for any minor repairable or cosmetic damages. Have your order number readily available so that we may expedite the process and assist you as quickly as we can.
If you refuse to accept your merchandise, please contact us by the next business day so that we may submit a replacement order for you. We can be reached at (419)616-5209
Shipment Refusals & Unauthorized Returns
The cost of the freight charges and applicable fees, including the charges for shipping (both directions), handling fees, and a 35% re-stocking fee will be your responsibility for any merchandise that has been refused or returned without a Return Authorization as pursuant to our Return Policy. This policy is not applicable to items refused due to damage in transit or a shipping error by ATR. The exclusion does not qualify for items damaged in storage.
Storage and Redelivery Fees
Redelivery fees may apply if the freight carrier is unable to deliver the item(s) for reasons that are in your control.
If the carrier attempts the delivery with no acknowledgement from the purchaser, the merchandise will be re-consigned to a new address or returned to the manufacturer. You will be responsible for the return delivery charges, and they will need to be paid in full before an attempt at redelivery will be made.
In the occurrence you have the freight carrier store your merchandise for more time than the allotted transit time, the freight carrier then reserves the right to bill you directly for storage and any additional freight, shipping, or handling feel that may incur. If we here at ATR are billed for such fees, we reserve the right to bill said charges back to you. All responsibility for any damages or problems incurred during the storage process is solely yours. In the event that you choose to keep any product damaged during storage, our Damage Policy will be followed. If the product is refused due to damage during storage, our Refused Shipping Policy will be followed accordingly.
Please contact our Sales Team at (419)616-5209 in the event of redelivery or re- consignment.
In the occurrence you decide to cancel your order during shipping, you will be held responsible for shipping costs both ways, any handling, and restocking fees. These fees will in no way be refunded or return credited by ATR.
Custom & Special Orders: The only way that a custom or special order piece may be returned is if the order is canceled before it reaches the production phase at the manufacturer. After production has started on a special order or custom piece and the order is canceled, you will be responsible for the items cost and shipping fees for the items. ATR will not grant any refunds, returns, credits, or exchanges on any custom or special order pieces.
Please contact our Sales Department at (419)616-5209 with any questions comments or concerns.